Frequently Asked Questions

Everything you need to know about shopping with Asia Mart, Santa Rosa.

Does Asia Mart offer local delivery in Santa Rosa?

Yes, we provide same-day or next-day local delivery for residents within a 15-mile radius of our Santa Rosa storefront. You can select your preferred delivery slot during the checkout process.

How do you ensure the freshness of produce and frozen goods?

All perishable items are hand-picked by our staff on the day of delivery. Frozen and refrigerated goods are transported in insulated thermal bags with ice packs to ensure they arrive at your doorstep at the correct temperature.

Can I find authentic imported brands from specific Asian countries?

Absolutely. We specialize in authentic ingredients and snacks imported directly from Japan, Korea, China, Thailand, Vietnam, and the Philippines. If you are looking for a specific brand not listed, please contact us.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on perishable food items. However, if a product arrives damaged or is past its expiration date, please contact us within 24 hours for a full refund or replacement.

Do you offer bulk discounts for restaurant owners?

Yes, we provide wholesale pricing for bulk purchases of rice, sauces, and specialty spices. Please reach out to our management team via the contact form to set up a wholesale account.

What payment methods do you accept online?

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.